In this article:

  1. Pre-requisites to install ServiceBus360
  2. Installing ServiceBus360 in a VM
  3. ServiceBus360 - Azure AD Configuration

Pre-requisites to install ServiceBus360

For a successful installation of ServiceBus360, it is important to check whether your server machine meets the following prerequisite condition:

Hardware Requirements

The following table shows the hardware requirements that need to be available to install ServiceBus360.

Computer and Processor
A computer with an Intel Pentium-compatible CPU that is:
1 GHz or higher for single processors
900 MHz or higher for double processors
700 MHz or higher for quad processors
8 GB or higher
Hard Disk (Database)
20 GB of available hard disk space for a complete installation including the operating system and all prerequisite software. The hard disk must be NTFS formatted.

Software Requirements

The following table lists the software required for installing and running ServiceBus360.

Software RequirementSupported Version(s)
Operating System
Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Server 2012, Windows Server 2012 R2, and Windows Server 2016
Microsoft .NET Framework
Minimum requirement of Microsoft.Net Framework 4.5 for a smooth functioning of Azure services
Internet Information Services (IIS)
IIS 7.0 and above
Other Modules
URL Rewrite extension for IIS
Administrative rights for the user to run MSI from Admin command prompt
ASP.NET Registered
  1. Setting up IIS 8.0 with support for ASP.NET 3.5 and ASP.NET 4.5
  2. Manually configure your Web server for ASP.NET 4.0

The ServiceBus360 MSI installer is automated to the extent of being able to detect the prerequisites. It will not allow you to continue further if any missing components are detected. If any errors are highlighted, you need to stop the installation process, correct the highlighted error, and then rerun the installer.

ServiceBus360 Installation

This section explains how to install and configure ServiceBus360 in a virtual machine running on Windows 7/Windows 8/Windows 8.1/Windows 10/Windows Server 2012/Windows Server 2012 R2 or Windows Server 2016. 

  1. Open the 'Command Prompt' in your server machine.
  2. Navigate to the location where the MSI file is saved and execute it. Please run the MSI from an Administrator Command Prompt.
  3. In the Welcome to ServiceBus360 Setup Wizard screen, click ‘Next’ to continue.
  4. Read the End User License Agreement and select ‘I accept the terms in the License Agreement’ to accept the license agreement. Click 'Next'.
  5. In the Custom Setup screen, you can select a valid location to save ServiceBus360 on your computer. When you do this, also make sure you change the Website and Windows service component information as changing one will not automatically change the other. Once ready, click 'Next' for the final installation verification step.
  6. In the Prerequisite Checks screen, check whether all the prerequisites have been verified and a green tick mark is placed next to every item. If something is wrong, please cancel the setup, correct the errors, and rerun the setup. If everything is correct, click 'Next' to proceed to the next step.
  7. In the Information required for creating ServiceBus360 Database screen page, specify the SQL Server Name and Database name. You have the option to test whether the connection to the database is successful. (As a best practice, leave this section with the default values). You can install ServiceBus360 with Azure database. In case of using an Azure database, select SQL Server Authentication option under Authentication Mode and enter the Username and Password. Click 'Next' to proceed to the next screen.
  8. In the IIS Virtual Directory Settings page, select the IIS website where you want to create the virtual directory. Enter the application pool settings such as Name, username, and password. Once you have entered the information, click 'Next' to proceed further. Make sure the user is a part of the local groups.
  9. Review the information and click ‘Install’ to start the installation process. Once the installation is complete (it takes about 1-2 minutes), click 'Finish' to complete the process.
  10. ServiceBus360 will be installed successfully and the application can be accessed at : http://<yourVMName>/ServiceBus360. Just one more step to get started, now configure ServiceBus360 with your Azure AD details and click 'Save Configuration'.
     To get the Azure AD Configuration read this article.
  11. Activate your license using the license certificate received from the ServiceBus360 sales team and start using ServiceBus360.
On the deployed VM, ServiceBus360 Background Services will be hosted in DelayedAutoStart mode. Ensure the service is running at Services.msc