One of the core pillars of ServiceBus360 is the capability to monitor your Azure Service Bus namespaces and notify whenever there is a threshold violation. In the initial stages, notifications from ServiceBus360 could be sent only through Email. Recently from May 2017 release, we have added the capability for ServiceBus360 to be able to trigger notifications to external notification channels. What this means for customers is that if you are already using either of these channels in your organization, it becomes easier to receive alerts from ServiceBus360 right into these channels. Triggering alerts to external notification channels works exactly the same way as sending an email notification. In order to trigger notifications from ServiceBus360 to external notification channels, you need to make some basic configuration settings under "Notifications Channels" section in ServiceBus360. In this article, we will see the steps to configure WebHook channel in ServiceBus360. 

  1. Log into ServiceBus360 as an Account Owner/Super User
  2. Click the Settings icon from the Home Dashboard and select Notification Channel from the left navigation panel
  3. To create a new notification channel click Create New Channel button
  4. In the Add Notification Channel blade, select the channel type as WebHook from the available channel list
  5. Provide a friendly name for this channel and click the Next button
  6. Select the HTTP Request method to use to call the WebHook. In ServiceBus360, you can choose between POST or PUT method
  7. Select the message content type that you wish to send to the webhook, the message can be either JSON or XML
  8. Add the Default Header (this is an optional step)
  9. Enter the Authorization Key details 
  10. Click the Save button to complete the process