One of the core pillars of ServiceBus360 is the capability to monitor your Azure Service Bus namespaces and notify whenever there is a threshold violation. In the initial stages, notifications from ServiceBus360 could be sent only through Email. Recently from May 2017 release, we have added the capability for ServiceBus360 to be able to trigger notifications to external notification channels. What this means for customers is that if you are already using either of these channels in your organization, it becomes easier to receive alerts from ServiceBus360 right into these channels. Triggering alerts to external notification channels works exactly the same way as sending an email notification.

ServiceBus360 supports the following external Notification Channel options to trigger alerts from the configured alarms to the users:

  1. PagerDuty
  2. SMTP
  3. Slack
  4. Microsoft Teams

In order to trigger notifications from ServiceBus360 to external notification channels, you need to make some basic configuration settings under "Notifications Channels" section in ServiceBus360. In this article, we will see the steps to configure SMTP channel in ServiceBus360.

  1. Log into ServiceBus360 as an Account Owner/Super User
  2. Click the Settings icon from the Home Dashboard and select Notification Channel from the left navigation panel
  3. To create a new notification channel click Create New Channel button
  4. In the Add Notification Channel blade, select the channel type as SMTP from the available channel list
  5. In the Configuration section, enter the friendly name, authentication details, SMTP server address, and SMTP port details. Click Next
  6. Enter the receiver's email id, CC, BCC id's and the set the email importance criteria in the configuration page and click Configure
  7. The SMTP notification channel will be added to the ServiceBus360 account

STMP configuration details for some of the common mail servers:

SMTP Server
Zoho Mail
Hot Mail

To Authenticate SMTP in Gmail

While configuring Gmail SMTP channel in ServiceBus360, it requires additional authentication. Follow the below steps to authenticate in Gmail: 

  1. Log into your Gmail account
  2. Click the My Account button on your profile picture
  3. In the My Account page, click Sign-in-security tab and choose the 2step verification Turn On option
  4. Click Get Started button. Gmail redirects you to the login confirmation page to enter the password
  5. Gmail requests you to enter your mobile number to get a verification code. Once you enter a verification code, click Next to Turn On
  6. Click the Back button to move back to the Sign-in & security page and click the App Password option 
  7. Enter the Password in the login page, Gmail will send a text message with a 6-digit verification code to your mobile number
  8. Enter the code and click Next 
  9. In the App Passwords page enter the App name as 'ServiceBus360' and click Generate button
  10. Password for the application will be generated. Use this password as the SMTP password in ServiceBus360 portal