One of the core pillars of ServiceBus360 is the capability to monitor your Azure Service Bus namespaces and notify whenever there is a threshold violation. In the initial stages, notifications from ServiceBus360 could be sent only through Email. Recently from May 2017 release, we have added the capability for ServiceBus360 to be able to trigger notifications to external notification channels. What this means for customers is that if you are already using either of these channels in your organization, it becomes easier to receive alerts from ServiceBus360 right into these channels. Triggering alerts to external notification channels works exactly the same way as sending an email notification.

ServiceBus360 supports the following external Notification Channel options to trigger alerts from the configured alarms to the users:

  1. PagerDuty
  2. SMTP
  3. Slack
  4. Microsoft Teams

In order to trigger notifications from ServiceBus360 to external notification channels, you need to make some basic configuration settings under "Notifications Channels" section in ServiceBus360. In this article, we will see the steps to configure Microsoft Teams channel in ServiceBus360. 

  1. Log into ServiceBus360 as an Account Owner/Super User
  2. Click the Settings icon from the Home Dashboard and select Notification Channel from the left navigation panel
  3. To create a new notification channel click Create New Channel button
  4. In the Add Notification Channel blade, select the channel type as Microsoft Teams from the available channel list
  5. From the Basic Configuration section, enter a friendly name for the channel to be identified within ServiceBus360 and click Next
  6. The system will prompt to enter the Webhook URL
  7. To retrieve the Webhook URL, log into your Microsoft Teams and click Teams icon from the left navigation panel
  8. From the desired Channel click the More icon from the channel breadcrumb
  9. Click Connectors from the drop-down to open the available connectors
  10. Click the Add button against the Incoming Webhook option
  11. Enter a name and upload the channel icon in the Incoming Webhook page and click Create
  12. The Webhook URL will be created and can be copied by clicking the copy icon
  13. Paste the copied Webhook URL in ServiceBus360 and click Add 
  14. The channel will be added to the ServiceBus360